Return Policy

At Scorched Laserworks, we want you to be completely satisfied with your purchase. Please review our return policy below:

Return Window

You may return items within 30 days of delivery for a full refund, provided they meet our return conditions.

Return Conditions

To be eligible for a return, items must be:

• In original, unused condition
• In original packaging (if applicable)
• Free from damage not caused by defects

Custom/Personalized Items

Due to the personalized nature of our laser engraved products, custom items cannot be returned unless there is a defect in craftsmanship or the item was damaged during shipping.

How to Return

To initiate a return:

1. Contact us within 30 days of delivery
2. Provide your order number and reason for return
3. We'll provide return shipping instructions
4. Package items securely and ship to our return address

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or we made an error.

Exchanges

We currently do not offer direct exchanges. Please return the original item and place a new order for the replacement.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at [your email] or [your phone number].